With your new HVAC system installed and maintenance contract in place, keeping the system in your Vidor, TX home operating efficiently should be simple. Along with making sure you change filters and follow the instructions found in the owner's manual, it is also important to contact your provider and schedule regular HVAC service calls. The staff at Thermacon Service Company, Inc. will be happy to help you schedule recurring calls based on the terms of your service agreement or schedule one time service calls when and as they are requested.
Call Your Service Provider
You can arrange for HVAC service in Vidor, TX by giving your provider a call a week or so before you want the system checked. When you call, make sure to have your contract number on hand. This will make it much easier for the customer care representative to access your account information. During the telephone call, specify the reason for the service call. For example, you can mention that it is getting time for a routine maintenance check.
Be prepared to work with the provider in order to come up with the best date and time for the maintenance call. To that end, have several different dates in mind. The representative can check each of those dates and determine if there are any openings. Keep in mind that you will need to allow a window of time for the technician to arrive. This means that you will be given a time frame, such as sometime between noon and 2:00 PM. Make sure to verify the date and time with the representative before you end the call.
Schedule the HVAC Service Online
You also have the option of setting up a service call online. This approach involves going to the web site operated by your provider. There, you can access a page and fill in all the information relevant to the appointment. This will include your name, address, contract number and the reason for the requested appointment. From there, you can also designate several different dates and time frames that are convenient for you.
With a little luck, one of those time frames will be free and the system will confirm the appointment. Most systems of this type will provide a confirmation number and also send an email confirmation to the address associated with your account.
Recurring Maintenance Calls
Another approach is to book HVAC service calls in advance. This can be managed by setting the service calls to occur on a recurring basis. For example, you may want the calls to occur every six months, on the second Tuesday of those months. The provider can lock in those dates on your behalf.
One benefit of this approach is that you don't have to remember to schedule the next maintenance call. Thermacon Service Company, Inc. will normally send out some sort of notification several days before the appointment is set to take place. The notification may be by email, post card or even a voice mail message. As long as the date and time is still good for you, there is no need to take any action.